LinktGO support

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  • Can I use LinktGO for rental or hire cars?

    Can I use LinktGO for rental or hire cars?

    When driving a rental or car share vehicle, please check with your rental agency first about how to pay for planned or unplanned toll road travel, as many of their vehicles come equipped with toll payment accounts.

    Good to GO

    You can use LinktGO if:

    • You’re renting from Avis, Budget or Apex
    • You’re renting a vehicle that does not have an RMS E-toll account or tag.

    Good to know:

    • If you plan to travel in QLD or NSW, be sure to register the vehicle before you travel. LinktGO cannot cover prior travel for these states.
    • If you plan to travel in VIC, you can cover up to 3 days’ prior travel.

    Proceed with caution

    If you’re renting from Hertz or any vehicle that has an RMS E-toll account or tag, LinktGO may not be suitable.

    Good to know:

    • If you plan to drive on Sydney Harbour Bridge or Tunnel, LinktGO is not suitable. Your trip(s) will automatically charge to Hertz’s account or the vehicle’s RMS E-toll account.
    • If you do not plan to travel on Sydney Harbour Bridge or Tunnel at all, you can use LinktGO.

    Do not pass GO

    If your rental or car share has a tag in the vehicle, it is not suitable to use with LinktGO. Your trips will automatically charge to the tag, not LinktGO.

    Good to know:

    • You may be charged extra fees by the rental agency.

    Set an end date

    When adding the vehicle, tap Rental Vehicle? To add an end date. This is the date and time you’d like LinktGO to stop applying the rental vehicle’s toll travel to your app. We recommend setting it to the time you return the rental so that you don’t get sent the next driver’s trips. Don't worry, even after you've removed the vehicle, you'll receive your trips for payment.

    Android: Menu > My vehicles > Add vehicle

    iOS: More > My vehicles > Add vehicle

    If you set your end date to less than 24 hours, you may see a warning recommending you keep the vehicle registered for a minimum of 24 hours. When you travel on the roads below, it takes 24 hours for that road to register your arrangement with LinktGO. Arranging for less than 24 hours may result in a toll notice or invoice with added fees, so we recommend extending your registration time to ensure your toll travel is covered.

    Register for at least 24 hours if you plan to travel on the following roads:

    • Cross City Tunnel (NSW)
    • Sydney Harbour Bridge/Tunnel (NSW)
    • M5 South-West Motorway (NSW)
    • EastLink (VIC)

    Cover past travel

    If you've already travelled, LinktGO can cover travel for up to 3 days prior to registering to the app.

    Learn more: I took a trip before registering to LinktGO. See above for important information if renting from Hertz.

    If you travelled more than 3 days ago and the vehicle doesn’t already have an account, you may be able to cover up to 10 days prior travel by opening an account. Visit linkt.com.au, to see which states and roads are covered.

  • I have a Linkt Tag account. Can I use LinktGO?

    I have a Linkt Tag account. Can I use LinktGO?

    LinktGO is not designed to be used in conjunction with an existing toll account, tag or pass. Using both may result in being double-charged.

    If you're a frequent toll road user, a tag account will save money on fees. If you already have a Linkt account, you can log in to your account using the Linkt app, which lets you top up, make payments and more on the go. Download here:

    If you decide you'd like to use LinktGO, for the best experience, we recommend removing the vehicle you plan to use with LinktGO from any existing account or pass before registering to LinktGO.

  • How do I get help with the LinktGO mobile app?

    How do I get help with the LinktGO mobile app?

    The LinktGO app support team is on hand to answer your inquires and receive your feedback.

    To get in touch, contact LinktGO through the Help Centre in the LinktGO app or send us a note.

    Contact LinktGO app user support